Singapore Telecom Warranty Policy & Terms and Conditions

Singapore Telecom is committed to providing customers with top-notch service and reliable product support. This warranty policy outlines the coverage, terms, and conditions for all warranty and service plans offered by Singapore Telecom.

Singapore Telecom all products have 14 days instant replacement guarantee for any hardware issues from date of purchase.

Special Note : Any mobile Phone purchased from Singapore Telecom that becomes network-lock by any issue will be covered by Singapore Telecom.

1. Parts Warranty

Eligibility

• Available for all smartphones and gadgets purchased from Singapore Telecom.
• Can be added at the time of purchase by paying 4.25% to 7.99% of the product price (depending on model).

Coverage

• Internal and external parts replacement (excluding fire, water, and physical damage).
• Display issues, battery problems, motherboard, and camera failures.
• Full repair or replacement of parts during the warranty period.

Exclusions

• Fire, water, or accidental/physical damage.
• Unauthorized software modifications or repairs.
• Accessories (charger, cable, earphones, etc.).

Service Process

• Customers must present the original box with the product at a Singapore Telecom service center.
• Repairs/replacements are completed within 1–21 working days depending on parts availability.

2. Singapore Telecom Care+ (Exclusive for Apple Products)

Eligibility

• Offered only for Apple products (iPhone, iPad, MacBook).
• Can be added at purchase by paying 4.99% of product price.

Coverage

• Hardware issues including logic board, screen (green line), or internal failures.
• Brand-new product replacement (One Time) for covered hardware issues within 3–5 days.
• Faster processing compared to free warranty (up to 9 weeks).
• Free repairs for software issues affecting performance.
• Maintains best resale/exchange value with new replacement.

Exclusions

• Fire, water, and physical damage.
• Unauthorized repairs or alterations.
• Accessories like chargers and cables.

Service Process

• Customers must bring device + box (no need for accessories).
• Replacements are completed within promised time.
• Replacement devices carry the remainder of the original Singapore Telecom Care+ warranty.
• 3. Singapore Telecom Care+ (For Android, Tab & Laptop)

Eligibility

• Available for all Android phones, tablets, and laptops.
• Can be added by paying 6.99% (Flat Display) or 9.99% (Curved Display) of product price.

Coverage

• Covers hardware issues including logic board, green line screen issues, and internal failures.
• Brand-new product replacement (One Time) for covered hardware issues within 3–5 days.
• Faster than standard warranty (up to 3 weeks).
• Free repairs for software issues affecting performance.
• Better resale/exchange value with new replacements.

Exclusions & Process – Same as Apple Singapore Telecom Care+.

4. Gadget Extended Warranty

Eligibility

• Available for gadgets such as smartwatches, headphones, speakers, and accessories.
• Can be added at the time of purchase with additional fee.

Coverage

• All gadgets come with a 3-month regular replacement warranty and you can extend it up to 24 months for continued replacement coverage.
• Covers gadget performance issues, internal components, and battery.
• Repair or replacement of faulty parts.

Exclusions

• Physical damage, fire, or water.
• Cosmetic wear & tear.
• Unauthorized modifications.

Service Process

• Customers must provide original box.
• Repairs/replacements within 3–21 working days.

5. Singapore Telecom Ultimate Care+

Eligibility

• Available for all smartphones purchased from Singapore Telecom.
• Added at purchase for a fixed premium.

Coverage

• 1 Year brand-new replacement for any hardware issue.
• Free parts replacement for accidental damage (e.g., broken back glass, cracked screen).

Exclusions

• Fire, water, or intentional physical damage.
• Unauthorized repairs.

Service Process

• Device + original box required.
• Replacement within 3–7 working days.

6. STC+ & DSC+ Bundle

Eligibility

• Available at purchase with bundle fee

Coverage

• 1 Year brand-new replacement for hardware issues.
• 730 Days (2 Years) display replacement for any display issue (excluding physical damage).

Exclusions

• Fire, water, or physical damage to display.
• Unauthorized repairs or software issues.

Service Process

• Device + original box required.
• Display replacement or device replacement within 3–7 working days.

7. Singapore Telecom Screen Care+

Eligibility

• Available for all smartphones.
• Can be added at purchase for a fixed fee.

Coverage

• 730 Days (2 Years) one-time display replacement.
• Covers non-physical display issues (e.g., green line, dead pixels).

Exclusions

• Physical damage (drops, cracks, pressure).
• Unauthorized repairs or alterations.

Service Process

• Device + original box required.
• Display replacement within 3–7 working days.
• Short Overview:

Singapore Telecom Warranty & Replacement Policy

For Singapore Telecom Care+ Products:

• Customers are eligible for a one-time brand-new device replacement.
• If the device is in stock, replacement will be provided instantly.
• If out of stock, replacement will be given within 3 to 7 working days.
• Fire damage, water damage, and physical damage are not covered under Singapore Telecom Care+.

For Apple Products without Singapore Telecom Care+:

• 1-year official Apple warranty is provided free of cost.
• Singapore Telecom offers a 14-day instant replacement for any hardware issues.
• Apple warranty claims may take 6 to 9 weeks depending on customs and flight schedules.
• Apple accessories such as adapter, wired EarPods, cable, and MagSafe charger come with a 1-year replacement warranty.
• Apple warranty can be claimed globally from any official Apple service center.
• Cosmetic damage, physical damage, liquid damage, electric shock, and software issues are not covered under warranty.

For Parts Warranty Products:

• Singapore Telecom will repair the product free of charge, including necessary parts.
• Warranty will be void if there is physical damage, broken display, bending, scratches, dents, burns, electric shock, liquid damage or rooting.

For Official Warranty Products:

• Warranty can be claimed from any official service center in Bangladesh.
• Singapore Telecom does not provide warranty support for official warranty products.

General Terms and Conditions (Applicable to All Products):

• All products come with a 14-day hardware replacement from date of Purchase.
• Official products include a 7-day replacement and 1-year brand warranty.
• For any model, color or storage change within 30 days, 20% deduction (imported) or 30% deduction (official) will be applied from the current price.
• Software bugs, update problems, third-party app bugs and gaming bugs are not covered under warranty.
• Accidental damage is not covered by the replacement guarantee.
• In-box accessories do not come with any warranty.
• Liquid damage is not covered under warranty.
• Customers must check the product properly before leaving the store. Singapore Telecom will not accept complaints for cosmetic dents, scratches, waterproof issues, or externally serviced products after delivery.
• Phones from the USA, UK, and Canada may be blacklisted or have update delays. Singapore Telecom only provides hardware warranty for these phones. No replacement will be given for blacklist issues.

General Terms & Conditions (For All Plans)

• UV Glass Disclaimer: If a UV glass is applied to the phone, any damage will not be covered under warranty.
• Warranty Activation: Must be activated at the time of purchase. Customer must retain original box.
• Authorized Repairs: Only Singapore Telecom service centers are valid. Unauthorized repair voids warranty.
• Data Loss Disclaimer: Customers should back up data; Singapore Telecom is not responsible for loss.
• Non-Transferable: Warranty valid only for original purchaser.
• No Liability for Additional Damages: Singapore Telecom not liable for indirect or consequential loss.
• Final Decision: Singapore Telecom reserves the right to final judgment on warranty claims.

How to Claim Your Warranty

• Visit any Singapore Telecom service center with device, Original Box and valid photo ID.
• Service team will diagnose and confirm warranty eligibility.
• Repair/replacement completed within the promised timeframe.
• Device returned to customer at the service center.